We hope that your item brings you as much happiness as it did with us creating it, but should any problem arrise or you have a question please contact us as soon as possible.
We use paypal as our payment processing service this keeps your payment information secure. We never receive your credit card information.
Once an order is placed dispatch usually varies between 2-3 Business days
Should you change your mind please contact us as soon as possible.
We are always happy to work on custom orders though these do take longer than items already made ready to ship.
All our items are sent second class or international standard we offer upgrades in shipping at an additional cost availiable at the checkout
The time I need to prepare an order for shipping varies. For details, see individual items.
Average postal times:
Second class postage usually takes 2-5 business days to arrive
International standard usually takes between 10-14 business days to arrive
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
The post office will consider a second parcel missing after 14 business days and International standard after 30 business days. if your parcel is missing we will deal with the post office claim and we will send a replacement item as soon as the post office will recognise your item as missing we will send the replacement item by signed for post.
Is your item a gift?
We can gift wrap your item in tissue paper and ribbons and send to your recipients address with a personal message from you. This option is available at the check out.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Classes (£5 deposit will not be returned if you cancel your space with less than 24 hrs notice
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)